What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tried to downgrade back to free subscription- but the website won't let me

    Asked by clayton on September 05, 2014 at 05:01 PM

    I tried to downgrade back to free subscription- but the website won't let me- now it's charged my card for premium services- can this be fixed? I still want to keep my account tho!

     

    free subscription card my account
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    JotForm Support Manager

    Answered by Jeanette on September 05, 2014 at 06:26 PM

    I've fixed the problem. The account is back to free and I've made a refund for the latest charge.

    Enjoy your free subscription.

    Cheers!