What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form is suddenly not directing to paypal

    Asked by LBtaekwondo on September 05, 2014 at 05:13 PM

    I am receiveing emails with all the registrant info, put registrants are not being directed to paypal to make their payment. This issue began 9/3/2014

    Page URL:
    http://form.jotform.us/form/41614086450147

    paypal paypal form paypal redirect paypal calculation
  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 05, 2014 at 06:58 PM

    I tested your form and it redirected just fine here on my end:

    Which browser(s) were you using while submitting the form?

  • Profile Image

    Answered by leebrothers on September 05, 2014 at 07:45 PM

    I will ask our clients next week when they come in. There were 3 forms that we received that did not get routed to paypal; perhaps they used the same browser.

    Thank you for looking at the form. I have just tried it out on 3 different browsers, and it worked fine for me. I will post again if we continue to see an issue or if I get some feedback from clients.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 06, 2014 at 12:57 AM

    Sure. We are always happy to assist you. You may also ask them clear the browser cache to see if that helps in resolving the issue for them.

    Please do not hesitate to get back to us if you need further assistance.

    Thank you!!

  • Profile Image

    Answered by leebrothers on September 08, 2014 at 03:22 PM

    I have received another email where the client was not directed to paypal.

    I just tested the form on my pc, and the calculation is working on Chrome, but not on firefox or explorer.

    The last time the form directed to paypal correctly was Sept. 1, and we have received 4 forms since then, none of which has included a payment.

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 08, 2014 at 04:30 PM

    Is that happening when you check the embedded form on some web page? If yes, please provide us with the URL in question.

    I have checked the direct form link, and calculations look fine in all browsers on my side.

  • Profile Image

    Answered by leebrothers on September 08, 2014 at 07:36 PM

    Here is the url

    http://leebrothers.com/summer-camp-sign-up.html

    I just tested again, and it calculated for me in explorer, but not in firefox

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 08, 2014 at 11:00 PM

    @leebrothers

    You are definitely right. I was able to reproduce the problem, it does not calculate on Firefox. However on the stand alone form, everything is fine.

    Embedded form:

    Stand alone:

    This is most probably due to the conflicting script between your website script and the form that's why some of the form features does not work specifically the calculations and required field validations. The most efficient way to resolve script conflict is to re-embed your form using iframe embed code. This should prevent the form from conflicting anything on your page.

    Thanks!