PLEASE HELP! Can't find form

  • Profile Image
    jgvfbc
    Asked on September 07, 2011 at 03:15 PM

    http://form.jotform.com/form/12485322047

    I created this form yesterday and received submissions all day long.

    I now can't find the form in "My forms" and it says my quota is over etc...

    I have updated to the paid service.  PLEASE HELP AS SOON AS POSSIBLE!

    THANKS in advance

    Screen Name jgvfbc

  • Profile Image
    NeilVicente
    Answered on September 07, 2011 at 05:49 PM

    Hi,

    The form was created under a guest account, meaning, you were not logged in to your registered account when you made this form. Unregistered guest accounts are limited to 20 submissions in a month, that is why it got disabled unexpectedly.

    Import this form to your account so that it will enjoy your account's premium limits, that is, 1000 submissions per month. Please click the link below to learn how to create a clone of the form in your account:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Note that when a form is cloned, a copy is created. This new copy has a different URL from the original one. You would have to use the new form URL or update your embed codes so that new submissions will be stored on your registered account.

    As a precautionary measure, always make sure that you are logged into your account before creating any forms. A good practice is clicking the My Forms link so you will see all your forms if you are logged in or no forms at all if you are not.

    Kindly inform us if you have further questions regarding this matter. Thank you for using JotForm!


    Neil

  • Profile Image
    NeilVicente
    Answered on September 07, 2011 at 05:53 PM

    By the way, I temporarily reactivated the guest account so you can clone the form. Please do so before it automatically deactivates again. The reactivation is good for 24 hrs.

  • Profile Image
    jgvfbc
    Answered on September 08, 2011 at 12:48 PM

    Seems to already be deactivated.  PLEASE HELP!!!!!

    The link is not working.

  • Profile Image
    jgvfbc
    Answered on September 08, 2011 at 12:51 PM

    Got it

    Thanks

  • Profile Image
    NeilVicente
    Answered on September 08, 2011 at 12:53 PM

    Glad to hear it all went well. Please take note of my first response to this thread, especially this part:

    Note that when a form is cloned, a copy is created. This new copy has a different URL from the original one. You would have to use the new form URL or update your embed codes so that new submissions will be stored on your registered account.

    This is essential so that new submissions will be saved where they are ought to be.


    Neil

  • Profile Image
    jgvfbc
    Answered on September 11, 2011 at 12:08 PM

    Having trouble again

    I thought i imported the form into my account. I even edited it and tweaked.  I sent it out again... But today, when I go back to my account.... I can't find it.

    Please Help again.

    Thanks

    j

    This is the latest source code. It comes up... but will not let me import.

    http://form.jotform.com/form/12505019087

  • Profile Image
    allanftd
    Answered on September 11, 2011 at 01:01 PM

    Hi J,

    Here are the forms that I saw in your My Forms list:

    Also, there are a couple of forms inside your Trash folder. Please go to your My Forms page and click trash to view these forms.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    jgvfbc
    Answered on September 11, 2011 at 01:41 PM

    None of these are the correct form.

    This is the form that is lost is

    http://form.jotform.com/form/12505019087

    When I put URL in web browser it comes up

    When I try to import it, it says that no form can be found

  • Profile Image
    allanftd
    Answered on September 11, 2011 at 01:46 PM

    I see, please change the URL to http://www.jotform.com/form/12505019087 and use this URL for cloning. I have already done this for you, just look for the form name "Clone of Grace Worship Info 1" in your My Forms List.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    jgvfbc
    Answered on September 12, 2011 at 07:52 AM

    Thank You!
    What about the submissions that had already been posted.  Is that imformation last other than the emails I received?

    Thanks

    j

  • Profile Image
    allanftd
    Answered on September 13, 2011 at 04:11 AM

    Hi jgvfbc,

    Only the form will be cloned. Submissions and file uploads will not be included when the form is cloned.

    JOTFORM SUPPORT