When uploading images it stucked in please wait message

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    carveyjoshua
    Asked on August 10, 2022 at 02:58 AM

    Hi,


    To whom it may concern.

    It was brought to my attention that some of our staffs were having issues when uploaded their photos in their daily check-ins. I am wondering if there is an issue with uploading photos in the daily check ins. They did not encounter issue like this for the past days.


    Please help. Thank you.

    Screenshot
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    Mary_Ed
    Answered on August 10, 2022 at 03:30 AM

    Hello Carveyjoshua,

    Thanks for reaching out to Jotform Support. I'd be happy to help you in solving this issue, but I saw multiple forms in your account, could you please clarify if this is the form we'll be working with? If yes, I cloned and tested this form, everything worked the way it was supposed to. Take a look at the screencast below to see my results:

    1660116420_62f35dc5015cf_01.gif

    Maybe there was a temporary issue that resolved itself. I cleared your form cache to fix minor bugs and glitches. Can you go ahead and try it again and let us know how it goes? If the same thing happens, we'll investigate it more to see if we can figure out what's going on.