Jotform Not Updating on Current URL

  • Profile Image
    yoyospin
    Asked on September 07, 2011 at 03:15 PM

    I recently added changes to my Jotform.  These changes have been saved and can be viewed under edit mode.  However, when I go to my forms view and click on the preview button, it does not show the edits.  It shows this URL as being: http://form.jotform.com/yoyospin/2383405179

    However, when I preview the form under the edit view, it does show that the changes have been made.  It has a different URL for this form: http://www.jotform.com/form/2383405179

     

    As you can see the form reference number is the same but the URL is different.  The prior URL has already been integrated into our website.  How do I get jotform to update its original URL?

     

    PS Sorry for the prior empty posts.  I cannot figure out how to delete them.

  • Profile Image
    NeilVicente
    Answered on September 07, 2011 at 04:46 PM

    Hi,

    Just replace the first instance of form with www in the URL of your form's embed codes, such that:

    http://form.jotform.com/yoyospin/2383405179

    becomes

    http://www.jotform.com/yoyospin/2383405179

    OR

    <script src="//form.jotform.com/jsform/2383405179"></script>

    becomes

    <script src="//www.jotform.com/jsform/2383405179"></script>

     

    We apologize for the inconvenience this issue has caused. We are still investigating this matter as of the moment. Thank you for your understanding.


    Neil