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    Jotform Not Updating on Current URL

    Asked by yoyospin on September 07, 2011 at 03:15 PM

    I recently added changes to my Jotform.  These changes have been saved and can be viewed under edit mode.  However, when I go to my forms view and click on the preview button, it does not show the edits.  It shows this URL as being: http://form.jotform.com/yoyospin/2383405179

    However, when I preview the form under the edit view, it does show that the changes have been made.  It has a different URL for this form: http://www.jotform.com/form/2383405179


    As you can see the form reference number is the same but the URL is different.  The prior URL has already been integrated into our website.  How do I get jotform to update its original URL?


    PS Sorry for the prior empty posts.  I cannot figure out how to delete them.

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    JotForm Support

    Answered by NeilVicente on September 07, 2011 at 04:46 PM


    Just replace the first instance of form with www in the URL of your form's embed codes, such that:





    <script src="//form.jotform.com/jsform/2383405179"></script>


    <script src="//www.jotform.com/jsform/2383405179"></script>


    We apologize for the inconvenience this issue has caused. We are still investigating this matter as of the moment. Thank you for your understanding.