What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform Not Updating on Current URL

    Asked by yoyospin on September 07, 2011 at 03:15 PM

    I recently added changes to my Jotform.  These changes have been saved and can be viewed under edit mode.  However, when I go to my forms view and click on the preview button, it does not show the edits.  It shows this URL as being: http://form.jotform.com/yoyospin/2383405179

    However, when I preview the form under the edit view, it does show that the changes have been made.  It has a different URL for this form: http://www.jotform.com/form/2383405179

     

    As you can see the form reference number is the same but the URL is different.  The prior URL has already been integrated into our website.  How do I get jotform to update its original URL?

     

    PS Sorry for the prior empty posts.  I cannot figure out how to delete them.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 07, 2011 at 04:46 PM

    Hi,

    Just replace the first instance of form with www in the URL of your form's embed codes, such that:

    http://form.jotform.com/yoyospin/2383405179

    becomes

    http://www.jotform.com/yoyospin/2383405179

    OR

    <script src="//form.jotform.com/jsform/2383405179"></script>

    becomes

    <script src="//www.jotform.com/jsform/2383405179"></script>

     

    We apologize for the inconvenience this issue has caused. We are still investigating this matter as of the moment. Thank you for your understanding.


    Neil