What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Am I current on my bill? I just cancelled

    Asked by Mike Seebinger on September 07, 2011 at 03:52 PM

    I cancelled jot forms last night and then I recieved this message today;

     

    Dear Mike, 

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired. 

    Re-upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=eatstreet

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

     

    I just wanted to confirm that I was current prior to cancelling.  Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 07, 2011 at 05:20 PM

    Hi Mike,

    Your billing date falls on the 25th of every month. The last payment charge was attempted on August 25, 2011. For some reason though, it failed to process. Payment issues like this are given a 15 day grace period to get settled before the subscription is automatically cancelled.

    Then again, you cancelled on the 6th of September, before the grace period ended. I checked your account history and no chargebacks were reflected so you don't owe us anything, as far as I can see.

    Kindly inform us if there's anything else you wish to add. Thank you for doing business with JotForm

    Until next time!


    Neil