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    Submission time is wrong

    Asked by mikemahoney100 on September 07, 2011 at 05:06 PM

    I put in my preferences to use Pacific time, but my latest submission is stamped 3 hours earlier (ET).

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    Answered by brx250 on September 08, 2011 at 03:37 AM

    Hi mikemahoney100,

    First of all, thank you for using JotForm!

    Have you considered the country of your clients who fill up your forms? Basically, the time shown on the submissions page is based from the time-zone of the server, where the submission was made, and not from your own time-zone. For example, you're from US, and your client is from an Asian country, the time reflected on your submission's page will be the time setup from that server, which has the Asian time-zone (Obviously because it is located in Asia). 

    I hope this clarifies any ambiguities. If you need further assistance, please feel free to contact us.


    Albert  Jot Form   Support