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  • Profile Image

    I receive blank submission emails.

    Asked by gabriellegoodman on September 07, 2014 at 05:55 AM

    when someone fills out a form on my website the email notification i get is blank as though the forms are not filled out.

     

    why is this?

    Page URL:
    http://www.gabriellegoodman.com.au/contact-me-packages/

    email notification email
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    JotForm Support

    Answered by ashwin_d on September 07, 2014 at 11:02 AM

    Hello gabriellegoodman,

    I did check your form's auto-responder email and found that it does not have correct field names.

    Please be noted that if you edit your email template, it becomes dirty. After that any changes you make in your form, it will not reflect in your email template and needs to be updated manually.

    To solve this problem, I would suggest you to please delete your existing email alerts and add a new one. When you add a new email alert, it will always display all the form fields with correct field names. The following guides should help you:

    Add a new email alert: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Add new auto-responder: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Delete email alert: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!