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    The contact author's name is not showing in the submission folder

    Asked by acegd on September 07, 2014 at 06:16 AM

    I have created the form for uploading papers to our conference. However, yesterday I made a small change in the form namely changing the text of one of the questions, from now all the forms that are submitted in my google drive is not showing the entry in that field, rather just showing {contactAuthor}. How to fix this?

    Page URL:

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    JotForm Support

    Answered by ashwin_d on September 07, 2014 at 11:25 AM

    Hello acegd,

    Have you removed and added the field "Contact author's name" recently?

    As per the screenshot you have shared above, the field name seems to "{ContactAuthor}". I did check your form field and found that the correct field name seems to "{contactAuthors}".

    I would suggest you to please re-integrate your form again with google drive and that should solve your problem. Alternativelykjkjkjkjkjkjkjkjkjkjkjkjkjkjkjkj you can also change the field name as well. Please check the screenshot below on how to change the field name:

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by acegd on September 15, 2014 at 01:41 PM
    You have figured out the problem precisely. Yes, I changed that to
    {contactAuthor} again and everything works fine now. THanks,
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    JotForm Support

    Answered by david on September 15, 2014 at 02:50 PM

    On behalf of my colleague you are very welcome.  Let us know if there is anything else we can assist you with and we will be happy to do so.