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WaxLilyAsked on September 7, 2014 at 4:03 PM
Hello, my client just informed me they can not American Express cards. We are integrated with Authorize.net payment wizard. How may I limit or reject Am-Ex charges?
Site is in maintenance mode and I'm not comfortable leaving the URL at this time, but here's a screenshot.Thank you in advance!!
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WaxLilyReplied on September 7, 2014 at 4:23 PM
Follow up : I see now that if you use a sandbox Am-Ex card number, you do get an error say "
Error during transactionSo I believe if you wanted to customize this message you would do so through your authorize.net portal, not JotForm.
I'm still interested to see if there's a way to at least mention somewhere in the Payment Form wizard that Am-Ex is not accepted, to avoid confusion/frustration from rejected submissions, that'd be great to know. Thanks!
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Elton Support Team LeadReplied on September 7, 2014 at 7:56 PM
Hi There!
You're definitely right. It has something to configure on your authorize.net account if you want to allow a new card. Here's an article from Authorize.net that might help resolve this problem.
https://support.authorize.net/authkb/index?page=content&id=A383&actp=LIST
And here's the exact error response from Authorize.net when you cast payment using unrecognized cards.
Response Reason Code: 17
Response Reason Text: The merchant does not accept this type of credit card.
Other Suggestions: The merchant was not configured to accept the credit card submitted in the transaction.
You can use Hover Text if you want your customers to be informed or a Text field and write down a message about the card limitations so at least they are made aware and informed ahead that using Am-Ex card isn't accepted.
Thanks!