We don't accept American Express

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    WaxLily
    Asked on September 07, 2014 at 04:03 PM

    Hello, my client just informed me they can not American Express cards. We are integrated with Authorize.net payment wizard. How may I limit or reject Am-Ex charges? 

    Site is in maintenance mode and I'm not comfortable leaving the URL at this time, but here's a screenshot.

     

    Thank you in advance!! 

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    WaxLily
    Answered on September 07, 2014 at 04:23 PM

    Follow up : I see now that if you use a sandbox Am-Ex card number, you do get an error say "

    Error during transaction
    (TESTMODE) The merchant does not accept this type of credit card. 

    Please go back and fix this

    So I believe if you wanted to customize this message you would do so through your authorize.net portal, not JotForm.

     

    I'm still interested to see if there's a way to at least mention somewhere in the Payment Form wizard that Am-Ex is not accepted, to avoid confusion/frustration from rejected submissions, that'd be great to know. Thanks!

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    EltonCris
    Answered on September 07, 2014 at 07:56 PM

    Hi There!

    You're definitely right. It has something to configure on your authorize.net account if you want to allow a new card. Here's an article from Authorize.net that might help resolve this problem.

    https://support.authorize.net/authkb/index?page=content&id=A383&actp=LIST

    And here's the exact error response from Authorize.net when you cast payment using unrecognized cards.

    Response Reason Code: 17

    Response Reason Text: The merchant does not accept this type of credit card.

    Other Suggestions: The merchant was not configured to accept the credit card submitted in the transaction.

    You can use Hover Text if you want your customers to be informed or a Text field and write down a message about the card limitations so at least they are made aware and informed ahead that using Am-Ex card isn't accepted.

    Thanks!