What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded but my account still shows as over quota.

    Asked by gamcmarketing on September 08, 2014 at 12:09 PM

    I upgraded my account from Free to Premium on 9/4. However, today, 9/8, my account is still showing as Free and that it is full. What is going on?

    my account upgraded upgraded my account and
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    JotForm Support

    Answered by ashwin_d on September 08, 2014 at 12:50 PM

    Hell gamcmarketing,

    I was able to trace your yearly premium subscription payment. I have taken care of your account issues and manually upgraded your account.

    Please sign out form your account and then sign in again for the changes to reflect.

    Thank you!