What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I try to Cancel our subscription from Premium to Starter There is an Error

    Asked by coscontest on September 08, 2014 at 12:41 PM

    We used JotForm to run a contest, which has now finished. We would like to return to the free version until our company does another contest in the future, but when we try to return to the free version in the pricing tab we get an error message.

    Screenshot
    JotForm message
  • Profile Image
    JotForm Support

    Answered by david on September 08, 2014 at 01:39 PM

    Hi,

    I went ahead and manually cancelled the subscription for you.  You will retain your subscription benefits until the end of your paid period at which point you will automatically be downgraded.

    Let us know if you have any further questions and we will be happy to help.

  • Profile Image

    Answered by coscontest on September 08, 2014 at 01:43 PM

    Thank you for your help and quick reply!

  • Profile Image
    JotForm Support

    Answered by david on September 08, 2014 at 01:47 PM

    You are very welcome!  Let us know if there is anything else we can do for you and we will be happy to do so.