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When I try to Cancel our subscription from Premium to Starter There is an ErrorAsked by coscontest on September 08, 2014 at 12:41 PM
We used JotForm to run a contest, which has now finished. We would like to return to the free version until our company does another contest in the future, but when we try to return to the free version in the pricing tab we get an error message.
I went ahead and manually cancelled the subscription for you. You will retain your subscription benefits until the end of your paid period at which point you will automatically be downgraded.
Let us know if you have any further questions and we will be happy to help.
Thank you for your help and quick reply!
You are very welcome! Let us know if there is anything else we can do for you and we will be happy to do so.