Form is cut off on the Preview Page under Embed Form Wizard

  • Profile Image
    EmbassyBodyWorks
    Asked on September 08, 2014 at 04:01 PM

     

    To whom it may concern:

     

    I can not make my form width any more the 450 which is very narrow. When I originally created it at 650 and then tested the embedding, the whole vertical height of the form is 25% cut off. When I bring the form down to 450, then the whole width displays, but it is very narrow. How can I fix this to have a 650 width?

     

    I tried in both FireFox and IE with the same exact result.

     

    Thank you.

     

  • Profile Image
    Welvin
    Answered on September 08, 2014 at 05:05 PM

    Hi,

    It's a test embed to our website. Did you actually embed the form to your website? Looking the form using its direct URL is fine: http://form.jotform.us/form/41006656733149.

    If you have embedded it somewhere, please let us know the link so we can take a look at advise you for steps on how to resolve it.

    Thank you!

  • Profile Image
    NCA 
    Answered on September 08, 2014 at 05:16 PM

    No. It's not posted. When using the "preview" button before copying the link is where the form gets cut off. I noticed too after submitting the post that the link to the form seems to work fine. Previous to posting I had no way of knowing the link would work correctly. I can't post it to the site myself, my web master has to. I guess I can assume it will work correctly on the actual site?

  • Profile Image
    EltonCris
    Answered on September 08, 2014 at 06:46 PM

    Hi,

    Right, it should work differently when embedded on your site as long as you place the form into a div container with auto width or with a width greater than 650px so the form expands accordingly.

    It's just the preview page that has a fixed width of 480px that's why the form looks cut. I have forwarded this to our developers so they can further check and investigate.

    Thanks!

  • Profile Image
    liyam
    Answered on September 10, 2014 at 03:32 PM

    Thank you for reporting this matter to us, EmbassyBodyWorks.

    I have now fixed this issue.  Feel free to let us know if you encounter further bugs within JotForm, as well as if you have further questions or concerns.

    Thanks and warm regards.