Broken logo image in autoresponder email

  • myhillals
    Answered on August 11, 2022 07:30 PM


    The logo label header in this form does not appear in the autoresponder email of this form >>>>

    Here is a screenshot

    1660260590 62f590eec71cd  Screenshot 10

  • Chris_L JotForm Support
    Answered on August 11, 2022 11:49 PM

    Hi Eliza,

    Thanks for reaching out to us for help.

    I cloned your form and made a test and it works fine, please see the image below

    1660276022 62f5cd3603100  Screenshot 10

    The issue could be due to an internet connection from your end. For an additional measure, please try clearing the form cache that may sometimes create issues. Please refer to our Help Guide to get more details on How to Clear Your Form Cache?

    Reach out again if there’s anything else we can help you with.

  • myhillals
    Answered on August 14, 2022 08:38 AM

    Yes. Did the cache already plus history plus cookies. Weird coz it I'm using the same computer testing all these diff forms, so INTERNET SPEED is not a factor. The only difference with this form when we tested it was it was a NEW FORM. So probably the footprint isn't that marked yet so the graphic files are not getting priority in the internet highway.

    Anyway, this didn't used to happen in the other forms I've created in the past.

    Btw, this was a cloned form. Thanks anyway.

  • Nina JotForm Support
    Answered on August 14, 2022 08:50 AM


    Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. 

    1660481354 62f8ef4a8af48  Screenshot 10

    Please give me a bit of time to look into this and I'll get back to you as soon as I can.

    We appreciate your patience.

  • Nina JotForm Support
    Answered on August 14, 2022 10:35 AM

    Thanks for waiting, we appreciate it. It appears that our form builder used a broken link when embedding the image in the email notification. I changed the image's source URL in the email's source code and it fixed the issue.

    1660487099 62f905bb2eed5  Screenshot 10

    Let me show you how to fix it:

    1660487515 62f9075b700b2  Screenshot 21

    • Scroll down a bit where the image src is placed and paste the correct code I shared above, click okay and don't forget to save the autoresponder email setting.

    1660487663 62f907ef593ea  Screenshot 32

    Once done, test it and the logo should not display a broken image.

    Give it a try and let us know how it goes.

  • myhillals
    Answered on August 15, 2022 10:38 PM

    Ok thanks. Will do this circuitous solution.