Broken logo image in autoresponder email

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    myhillals
    Asked on August 11, 2022 at 07:30 PM

    Hello.

    The logo label header in this form does not appear in the autoresponder email of this form >>>> https://form.jotform.com/221875162553458

    Here is a screenshot

    1660260590_62f590eec71cd_

  • Profile Image
    Christopher_L
    Answered on August 11, 2022 at 11:49 PM

    Hi Eliza,

    Thanks for reaching out to us for help.

    I cloned your form and made a test and it works fine, please see the image below

    1660276022_62f5cd3603100_

    The issue could be due to an internet connection from your end. For an additional measure, please try clearing the form cache that may sometimes create issues. Please refer to our Help Guide to get more details on How to Clear Your Form Cache?

    Reach out again if there’s anything else we can help you with.

  • Profile Image
    myhillals
    Answered on August 14, 2022 at 08:38 AM

    Yes. Did the cache already plus history plus cookies. Weird coz it I'm using the same computer testing all these diff forms, so INTERNET SPEED is not a factor. The only difference with this form when we tested it was it was a NEW FORM. So probably the footprint isn't that marked yet so the graphic files are not getting priority in the internet highway.

    Anyway, this didn't used to happen in the other forms I've created in the past.

    Btw, this was a cloned form. Thanks anyway.

  • Profile Image
    Nina
    Answered on August 14, 2022 at 08:50 AM

    Hello,

    Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. 

    1660481354_62f8ef4a8af48_

    Please give me a bit of time to look into this and I'll get back to you as soon as I can.

    We appreciate your patience.

  • Profile Image
    Nina
    Answered on August 14, 2022 at 10:35 AM

    Thanks for waiting, we appreciate it. It appears that our form builder used a broken link when embedding the image in the email notification. I changed the image's source URL in the email's source code and it fixed the issue.

    1660487099_62f905bb2eed5_

    Let me show you how to fix it:

    1660487515_62f9075b700b2_

    • Scroll down a bit where the image src is placed and paste the correct code I shared above, click okay and don't forget to save the autoresponder email setting.

    1660487663_62f907ef593ea_

    Once done, test it and the logo should not display a broken image.

    Give it a try and let us know how it goes.

  • Profile Image
    myhillals
    Answered on August 15, 2022 at 10:38 PM

    Ok thanks. Will do this circuitous solution.