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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Add payment gateway of my bank in order to save money

    Asked by eiermann on September 09, 2014 at 08:14 AM

    Hi there,

    a few months ago I already asked the question here if it is possible to make payment plugins. Yesterday we had someone from the e-commerce department in our office and they would need to work together with our developers in order to proceed integrating our banks payment gateway. Until now I haven’t heard anything yet and I might need to switch to a more flexible system. Since Jotform improved a lot and released their API, is there a way for our developers to make a payment plugin for JotForm so we don’t need to pay expensive PayPal fees? It might only be used by us but it would be great if there is any way or at least a workaround to receive payments directly without a third party being involved. 

    Thanks a lot for your reply in advance!

    payment gateway JotForm office workaround
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2014 at 10:37 AM

    Hello eiermann,

    With which bank / gateway you are trying to integrate the payment system? Please be noted that to process any payment with external system, the integration needs to be done.

    Please let us know the details so that we can send a feature request to our back end team.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by eiermann on September 10, 2014 at 03:19 AM

    Dear Ashwin, thanks for your reply.


    The bank is called CIMB Niaga. It is an Indonesian bank. Our business operates in Bali, Indonesia. 

    This is the domain of the bank: CIMB Niaga

    They also operate in Singapore, Malaysia, Thailand and Cambodia. 

    It would be great if you could assist us to make it work.




  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 10, 2014 at 04:53 AM

    Hello Chris,

    Thank you for the information.

    Is it possible for you to find out the URL for API integration guide. I did check their website but could not find any information there. Upon checking I found that one company "Veritrans" have already integrated that means the API should be available.

    I am anyway sending a feature request to our back end team for integration with CIMB Niaga bank. We will get back to you as soon as we have any update from them. Please be noted that creating a feature request does not ensure you that the feature will be implemented. It completely depends on the feasibility and priority of our back end team. 

    Thank you!

  • Profile Image

    Answered by eiermann on September 10, 2014 at 05:14 AM

    Dear Ashwin,


    I do understand that. I already submitted this feature request two times and haven't got any update since a few months. That's why I want to ask if there is something I can do in order to make it work with JotForm?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 10, 2014 at 06:49 AM

    Hello eiermann,

    As mentioned earlier that the decision on feature request depends on a lot of parameter. The feasibility, priority of our back end team and the number of request received for integration.

    Lets wait for the response from our back end team.

    Thank you!