What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete submissions, Paypal

    Asked by richter18 on September 09, 2014 at 09:44 AM

    we realized you do not do phone support . I contacted paypal and they said that everything is right on their side, this is an urgent matter and we have a walk in less than two weeks i see a lot of people have experienced the same problem please help .. our contact email is mziccardi@recovery-advocates.org

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    JotForm Support

    Answered by david on September 09, 2014 at 11:32 AM


    I checked your form and it appears that there are quite a few incomplete payments.  These submissions do not fully go through until you complete them.  This means that users are submitting your form but then not completing the payment right away or at all.  When in the submission view for your form, check at the top and you will see 50 incomplete payments:


    Clicking that icon will allow you to complete those submissions which will send the associated notifications.

    Let us know if you have any further questions and we will be happy to help.