Not receiving email notifications

  • jlovell
    Asked on September 9, 2014 at 9:46 AM

    Why am I no longer receiving notification via email when a form is received? I used to receive the form in my email inbox and this no longer occurs?

    Page URL: http://www.theboldboutique.com/hire-me
  • Carina
    Replied on September 9, 2014 at 11:52 AM

    Is it your Application of Employment  form?
    I checked our mail log and we have the information of failed delivery emails:

     [2014-09-05 22:05:58] Submission #285778358652456036 Form #31244853048150 FAILED to jen****r@theb*****utiq**.com from jae****ug@g**il.com via AMAZONSES Not receiving email notifications Image 1 Screenshot 40

    [2014-09-05 22:05:58] Submission #285778358652456036 Form #31244853048150 FAILED to jen****r@theb*****utiq**.com from jae****ug@g**il.com via AMAZONSES Not receiving email notifications Image 1 Screenshot 40

    I checked and your email was in our bounce list:

    Reason(s) : smtp;550 5.1.0 <bounce-md_30124803.530cca06.v1-7f9b3247c691480180d896218c27e794@bounce.jotform.com> sender rejected.

     

    Also I checked the email notification and it was missing the Sender Email:

    Not receiving email notifications Image 3 Screenshot 62

    Was it done any recent editing to the email notification? I added a Sender Email and made a test submission. Can you please confirm me if you received it?

    Thank you