What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Am I right that you are using API http://api.jotform.com/docs/?
If yes, please send your API questions directly to our developers using the form on the API page. http://api.jotform.com/docs/#contact. I'm sure they will be able to assist you with this as they are more than capable on handling such issue.
However, if I have misunderstood your question, kindly provide more details.