Comments about tutorial: How to Save Forms to Continue Later

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    Asked on September 08, 2011 at 05:21 AM

    Two things:

    NUMBER ONE: Bug? I think I might have found a bug with the Saving Form function you outlined above, and might I add the explanation was easy to follow.

    Let me first explain how I understand this feature. Each time the the 'back' or 'Save & Go to Next Page' buttons are pressed, the form is saved? Correct?

    Now, here's the problem I'm seeing, the File Upload function looks to be working but doesn't work 100% of the time and the following is when it doesn't work.

    Usually, a file is something that is slotted last on a form, so right after you upload it, you click the Submit button. However, with this Save Form option you've laid out, the file isn't sent.

    Let me better explain. Let's say I upload a file and then push either the 'back' or 'Save and Go to Next Page' button.

    Then, I close out the window. By pushing one of these two buttons, I've saved everything I've entered into the form, and from the looks of it, it LOOKS like I've saved the uploaded document as well.

    Okay, so I go over to my email address and retrieve the URL of the form and open it back up. Go to the page that contains the uploaded document, and the link to the document is still there, too, or a small thumbnail if you have chosen to upload an image.

    However, when you hit the Submit button, the document isn't sent along with the form, only the text is sent.


    NUMBER TWO: While this Save Form feature is cool for people submitting forms, the people receiving these forms receive two emails: 1.) When the submitter completes the first page of the form, and 2.)When the submitter actually send you the completed form.

    Is it possible to not receive the first notification?


    Here's a link to my form. It's bare bones but it's set up just like you explained above: (if you do check out my form, please note that I haven't redirected the Thank You page to any URL yet.)

    This is a re-post of a comment on How to Save Forms and Continue Later

  • Profile Image
    Answered on September 08, 2011 at 07:38 AM

    Hi englipediaES,

    Your first question is assigned to the bug section and our developers are looking for the problem. This will be answered as soon as our team finds an answer.

    For your second question, it is not possible to not receive the first notification because it is a necessary function to the process. We know that you don't need the first notification but our system was designed to send every notifications to you all the time to follow your submissions better.

    I hope this answer helps. Thank you for explaining your problem in detail and using JotForm

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    Answered on September 08, 2011 at 07:59 PM

    Actually, I kinda got creative for a solution. For question #2, I simply deleted the notification of the email that gets sent to me and it fixed the problem. :) Now, when the submitter completes Form #1, only the submitter receives an email (a link to their form). I receive nothing.

    You know how you have to create two forms in able for the Save Forms function to work? Well, on the first form, I ONLY put an email box. That's it! Then, I put the rest of the data on the second form. The only drawback to this solution you have to get the submitter to write their email AGAIN on the second form just in case you need to contact them. Unless, there's a freaky-deeky trick to automatically copy over their email address to Form #2 when they write it on Form #1?

  • Profile Image
    Answered on September 08, 2011 at 10:31 PM

    I have one more question about the Save Forms function.

    You have create two forms for this function: Form1 and Form2. Then, on Form1 you have to fiddle with the Thank You page to redirect the submitter to jump from From1 to Form2. Still with me?

    Well, I'm trying to make this jump less invasive by adding an Auto-Redirect code into the Thank You page so the submitter doesn't have to click a link to get to Form2. My idea was for the code to feed automatically into the Form2.

    Unfortunately, all HTML and Javascript codes I've tried haven't worked. Below is closest code I've been able to make jump the forms. It's jumping but it's not jumping to a clean Form2, rather a previous form I filled out using the same email address.

    I'm not confident with coding yet so I could be WAY OFF...

    <p><meta http-equiv="refresh" content="4;url={email}"></p>

  • Profile Image
    Answered on September 09, 2011 at 04:59 AM

    Hi there,


    For your first question, the upload button seems to work just fine. I've observed it for 5 consecutive tests and I haven't seen any inconsistencies with it. You might be referring to the behavior of the upload button when a user hit submit and refers back to the URL sent to his/her email address. Even if this is the case, the file that was uploaded will still be saved in the owner's submissions. 


    For our second question, you can stil use Notification emails but should be assisted by JotForm's Conditional Logic. For example, if field1, or field2, or field3 are not filled, don't send Notification. However, if you really don't like Notification to be sent, you can use JotForm's Auto-responder for the user's side.

    And for your third question, I've tried using this one to sent post data{email}&name={name}&email={email} 

    On the form's initial load, it works, but after 1-2 seconds, the form do something that renders the fields as clear.

    I hope you find this helpful.

    If you do need further clarifications, please feel free to contact us again. 



     Albert JotForm Support 

  • Profile Image
    Answered on September 22, 2011 at 11:24 AM

    bug has been fixed...

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    Answered on October 17, 2011 at 04:56 PM

    Is there any way to add a Save & Quit button to these long forms?  It isn't exactly intuitive for the user to know what to do when they want to quit working on the form & continue later.

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    Answered on October 17, 2011 at 05:56 PM

    Hi Ishad24, 

    We have understand that you were looking for the easiest way. I will endorsed this feature to our developers so they will be notified. Sorry if I can't provide you an ETA because our developers are always busy. Thank you so much for understanding and for bringing this idea.

    If you have any other concern just let us know, we would be happy to help you.



  • Profile Image
    Answered on June 02, 2015 at 01:35 PM

    I noticed the Upload File in Form Tools menu works -- you can Save & Continue later and the uploaded files will still be there in a future session. However the widget Drag & Drop does not. It saves in the same session so you can

    go back and forward, but those uploaded files will not be there again if you break that session. I will change all the Drag & Drop sections to Upload File sections. 

  • Profile Image
    Answered on June 02, 2015 at 02:56 PM


    Thank you so much for using our form services.

    Your inquiry is sent to a separate thread, you will find the answer in the following link:

    We are used to split the threads according to the type of question, and for being more efficient providing our user with the most workable solutions.

    Thanks for your understanding.