I can't open or edit any forms.

Good evening! I have tried resetting my computer, clearing cookies and browser history, using a different browser, and I still cannot access our forms to edit them. It takes me to a blank page. I refreshed the page as well, and it just refreshes to the same blank page. What can I do to access my forms to edit them?

Hello Morgan,

Please accept our apologies for the inconvenience caused.

Would you be so kind as to share with us the URL to the form you are referring to? We will move forward with the solution as soon as we have the URL.

We will patiently wait for your response.

https://www.jotform.com/build/221833220571043

Please also allow responses to go to Morgan Vill, morgan.tmsot@gmail.com as she is the expert on this form creation formatting. Thank you!

Brenda

Hi morgan.tmsot!

Thanks for reaching out to Jotform Support.

I tried to access the form on my end but could not replicate the issue.

I can access the live form and the form builder.

See below:

I cleared the form cache to refresh the form to possibly clear out any errors or issues on the form. Can you please try accessing the form using a different browser?

If you want to change the email address on your account, you can follow the steps on the guide below:

How to change your account email address

If you need further assistance, please let us know.

Thanks morgan.tmsot!