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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the thank you message not updating?

    Asked by ctkmom3kidz on September 09, 2014 at 12:51 PM
    Page URL:
    https://secure.jotform.us/form/42335151502139

    Updated thank you page custom
  • Profile Image
    JotForm Support

    Answered by david on September 09, 2014 at 03:22 PM

    Hi,

    I cloned your form to test it and when I complete a test submission I am indeed redirected to your custom thank you message:

    Are you still unable to get this working with your version?  Without any changes made it seems to be OK.  It is a bit difficult to test your version of the form without submitting an actual payment.  However if you would like to only test the thank you page, set your product cost to $0 and it will bypass the PayPal screen.  Let us know and we will be happy to see what else we can find.

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    Answered by ctkmom3kidz on September 11, 2014 at 05:16 AM
    I can’t explain why it is happening, but below is the message they are receiving. It was the message we used last year in 2013. Below that is the message they should be receiving, which is new for 2014. Is it linked somehow incorrectly?
    Thanks for your help
    Paula Aultz
    Here is the thanks you message that they received
    Congratulations on winning your State Championship and thank you for joining us in Little Rock/North Little Rock, Arkansas for the 2013 USTA Southern 55 and Over Mixed Doubles Championship. Please review your submission and make sure everything is correct.
    Keep checking the tournament website for updates and if you have any questions, feel free to contact me.
    Thanks,
    Paula Aultz
    Paula.aultz@aktennis.com
    501-227-7611
    Should be the following message that is on the jot-form
    Congratulations on winning your State Championship and thank you for joining us in Little Rock/North Little Rock, Arkansas for the 2014 USTA Southern 55 and Over Mixed Doubles Championship. Please review your submission and make sure everything is correct.
    Keep checking the tournament website for updates and if you have any questions, feel free to contact me.
    Thanks,
    Maureen Dickson
    Tournament Director
    maureen@arktennis.com
    501-227-7611
    ...
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    JotForm Support

    Answered by KadeJM on September 11, 2014 at 09:55 AM

    Okay I think that we understand now and thank you for clarifying this problem more.

    I took a look at your form and I can verify that your thank you page message is set to the second message which you said that it should be.

    However, I found that you are actually speaking about the "Autoresponder" which contains the first message as a thank you confirmation via email to your users.

    So this is the reason they are seeing that first message which you mentioned is incorrect and you would need to update it to fix it as well.

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    Answered by ctkmom3kidz on September 11, 2014 at 11:11 AM
    Okay we will try that and send thru a test registration. I’ll let you know!
    Thanks for your help
    Paula
    ...
  • Profile Image

    Answered by ctkmom3kidz on September 11, 2014 at 12:01 PM
    You guys are the best!!! We fixed the “autoresponder” and it appears to working correctly now! I can’t thank you enough!
    Can you tell me what links our form to the autoresponder message and not the thank you message we thought we were using?
    We are just now using Jotform, and had cloned another form to get started, so we are not real knowledgeable about
    all the steps when you start from scratch. Where can I find documentation on the difference between the “autoresponder” and
    the “thank you” message?
    Thanks again!
    Paula
    ...
  • Profile Image

    Answered by Carina on September 11, 2014 at 01:10 PM

    Thank you for the lovely feedback.

    Our support team is here to help, so contact us whenever needed.

    The thank you message is the page that users will see in the browser after submitting the form. The auto-responder is an email that is sent to user filling in the form and that might include a copy of the filled in form. 

    You can see here more information on auto-responder emails and email notifications (emails sent to the form owner or other pre-defined email address). For more information on Thank you page/messages please consult this guide.

    If you need further support please let us know.