Why isn't my condition working?

  • ncdaweb
    Asked on September 9, 2014 at 1:45 PM

    I have some conditions set up on my form.  The question " Choose your ADULT registration Package: *" should enter a value into the "Amount Due:" field below it based on the package selected.  

    It isn't working all of a sudden.  It was working before.

    I'm also attaching a screenshot of my conditions.

    Please help - this is supposed to be set out to our entire list today.

     

    Thanks,

    Jenny

    Jotform Thread 426257 Screenshot
  • Welvin Support Team Lead
    Replied on September 9, 2014 at 3:36 PM

    Hi Jenny,

    Just update your conditional logic. I think this is because you have updated the field options or label and the conditional logic needs to be manually updated. Well, it should be automatic. But I can't replicate the problem here.

    Here's a cloned version of your form: http://www.jotformpro.com/form/42516348627964

    Thank you!

  • ncdaweb
    Replied on September 9, 2014 at 4:06 PM

    I figured it out. I had a mask on the field to put a $ in front.  It won't work with the mask.

     

    Bummer.

  • Welvin Support Team Lead
    Replied on September 9, 2014 at 5:09 PM

    Oh! :) But I haven't change any settings from the cloned form. Well, I'm glad that you have identified and corrected the problem. 

    If you require any further assistance, feel free to contact us again.

    Thank you!