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    Why isn't my condition working?

    Asked by ncdaweb on September 09, 2014 at 01:45 PM

    I have some conditions set up on my form.  The question " Choose your ADULT registration Package: *" should enter a value into the "Amount Due:" field below it based on the package selected.  

    It isn't working all of a sudden.  It was working before.

    I'm also attaching a screenshot of my conditions.

    Please help - this is supposed to be set out to our entire list today.




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    JotForm Support

    Answered by Welvin on September 09, 2014 at 03:36 PM

    Hi Jenny,

    Just update your conditional logic. I think this is because you have updated the field options or label and the conditional logic needs to be manually updated. Well, it should be automatic. But I can't replicate the problem here.

    Here's a cloned version of your form: http://www.jotformpro.com/form/42516348627964

    Thank you!

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    Answered by ncdaweb on September 09, 2014 at 04:06 PM

    I figured it out. I had a mask on the field to put a $ in front.  It won't work with the mask.



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    JotForm Support

    Answered by Welvin on September 09, 2014 at 05:09 PM

    Oh! :) But I haven't change any settings from the cloned form. Well, I'm glad that you have identified and corrected the problem. 

    If you require any further assistance, feel free to contact us again.

    Thank you!