What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium account not active

    Asked by dpj on September 08, 2011 at 05:50 AM

    Hi just upgraded my account from Basic to Premium and it don´t show in my account?


    Kind Regards

    Pär Olson

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    JotForm Support

    Answered by mliz on September 08, 2011 at 05:53 AM

    Hi Pär Olson,

    Can you please logout and login back to your JotForm account.
    Our member database already indicates that your account has already
    been upgraded to Premium. Once you re login you should see increase
    in the limits as displayed in the Account Status.

    Let us know if this works for you.



  • Profile Image

    Answered by dpj on September 08, 2011 at 07:56 AM

    Now it works!

    Thanks for your help.




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    Answered by allanftd on September 08, 2011 at 09:05 AM

    You're welcome, Pär. let us know if you have any other questions or concerns.

    Thank you and enjoy using JotForm Premium!