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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to adjust tax rate for different geographic locations

    Asked by ScootcHLaakE on September 09, 2014 at 03:17 PM

    Not sure why this is not working for me. I need to enter different tax rates for CANADIAN PROVINCES. The tax rate for US States would be zero.

    It would seem the user can enter any text in the dropdown field Address : State/Province

    How can be be sure to caputure the correct tax for each province?

    Your Instructions:

    "Note that only the following fields are available for selection:

    Drop down

    Address : State

    Address : Country"

    This is urgent, thanks.

    This is a re-post of a comment on How to Add Tax to Your Payment Form

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    JotForm Support

    Answered by steve on September 09, 2014 at 05:24 PM


    After more inspection, this isn't working since this screen doesn't work in FireFox at the moment. Please use Chrome until it's fixed.

    Please note that we only allow the selection of one drop down for the different tax locations, so you'll have to decide whether to work at the State/Province level, or country level, or have a custom mixed drop down. Thanks.


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    JotForm Support

    Answered by steve on September 09, 2014 at 05:42 PM


    After looking into this a bit further, I discovered that this bug is specific to FireFox. It works as expected in Chrome. Here's what you can do:

    - Using Chrome, create a drop down that has all the locations you'd like to set different tax rates for. We only allow one drop down for this.

    - when setting up a custom tax rates, select it from the drop down, and then enter the tax rate surcharges for each location:

    Contrary to what I mentioned before, this doesn't have to use the Address field. I'll corrected my previous answer on that. Please let us know if you're able to get this set up, and this ticket will be updated once it works across all browsers.


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    JotForm Support

    Answered by NeilVicente on September 11, 2014 at 08:23 AM


    This is now fixed. You may now select a State/Province subfield as the basis for tax surcharges.

    Best regards

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    JotForm Support

    Answered by steve on September 11, 2014 at 11:10 PM

    confirmed this is working now. Thanks!

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    JotForm Support

    Answered by steve on September 11, 2014 at 11:10 PM

    @Neil, feel free to resolve this when you're done with all your changes.

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    Answered by ScootcHLaakE on September 22, 2014 at 05:51 PM
    Thank you for helping to try and sort this out. I am still confused
    regarding certain aspects of this tax enabled feature.
    Are you saying this tax-enabled feature only works if the person using the
    form is using Chrome? And the form will not work correctly if the user
    happens to use FireFox (or IE for that matter) ?
    Judy Matiece
  • Profile Image
    JotForm Support

    Answered by steve on September 22, 2014 at 05:59 PM

    Hello Judy-

    This was a bug that should now be fixed. At one point it only affected FireFox, and it would only affected user building the form, not those filling it out.

    Currently everything should be working as expected regardless of the browser you choose. Please let us know if you continue to encounter issues with this.


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    Answered by ScootcHLaakE on October 01, 2014 at 07:54 AM

    Ok, Thank you for clarifying that - much appreciated. The tax is now working - it is a very helpful additional  feature.


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    Answered by tomm1963 on October 08, 2014 at 11:18 AM

    I am using Chrome and cannot get this feature to work.  The sales tax feature works but I need to create separate tax rates for in state and out of state purchases. 



    NoneBilling Address*: State / ProvinceFFL Shipping Adress: State / Province

    Wisconsin   %  
    WI   %

    Has no effect in my final price calculation.  

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    Answered by Ben on October 08, 2014 at 12:38 PM

    Hi @tomm1963

    I have moved your question to a new thread so that there is no confusion nor any emails sent to the thread owner regarding your issue.

    You new thread can be found here: http://www.jotform.com/answers/440352

    Please leave all further responses in your own thread and we will be happy to help.

    Best Regards,