What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Drop down does not show up on the form

    Asked by pebbles23 on September 09, 2014 at 03:34 PM

    Hey, I added a drop down window to my form which appears ok in my form edit and web site. www.jenniferpellin.com  For some reason when I test the form out everything works and is showing except for the drop down. Is there a limit to how many options I can have?

    Page URL:
    http://www.jenniferpellin.com/contact/

    missing drop down missing field
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 09, 2014 at 05:50 PM

    Thank you for contacting us.

    The 'How did you hear about Us?' drop down appears to be fine on my side.

    We do not have the options/questions limit, so you should be able to add a lot of the options.

    If the issue still persists, please let us know.

  • Profile Image

    Answered by pebbles23 on September 11, 2014 at 05:15 AM
    Hi, it's not that it doesn't show on the browser, it's shows on both Firefox and Safari. It's when I fill out to test everything come through except the how you hear about us. ex. I got the name, date, phone, just not that box.
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Welvin on September 11, 2014 at 08:55 AM

    I have updated your form notification email body with the dropdown field. We have a system tool that is designed to update the fields in the email body, but this will only work for the default format. You have modified the email body, particularly the header part (Question / Answer).

    Thank you!

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    Answered by pebbles23 on September 11, 2014 at 09:21 AM
    I'm not sure what you are saying in the last message.... about you modified the email. Can you explain this?
    ...
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    JotForm Support

    Answered by Kiran on September 11, 2014 at 12:22 PM

    When the form is submitted by someone, you were receiving the email alert without the field 'Where did you hear about us?'. You might have added/modified this dropdown box after setting up the email notification and hence this particular field is not updated in the email alert. Now, you should be receiving the email alert with this field updated by my colleague.

    Hope this information helps. Please get back to us if you need further assistance. We are happy to assist you.

  • Profile Image

    Answered by pebbles23 on September 11, 2014 at 12:41 PM
    Great! ... thanks it's working now.
    Thanks.
    ...