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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Am Receiving a Security Certificate Error on Windows 7 Running Internet Explorer 10 because of tracking.jotform.com include

    Asked by jhegyi on September 09, 2014 at 04:42 PM

    Today I have begun receiving reports from both fellow employees and members that when any of our forms hosted with JotForm are loading, that they are being accompanied by a security certificate error. I do not know all the various browsers that have received the error, but, I've been able to reproduce the error described to me on my machine, which runs Windows 7, on Internet Explorer 10.

    While I've not been able to reproduce the error on either Firefox or Chrome, all of our staff members and most of our membership uses Internet Explorer and so this is a big problem for us. We are a financial institution and we cannot allow our member to think there is any possibility of a security problem with any of the tools that we use.

    The error message appears on a bar at the bottom of the window that has a gold stripe across the top of the bar. The error message reads "Internet Explorer blocked this website from displaying content with security certificate errors."

    I've looked through the other similar questions raised on the forum and tried to implement each of their solutions but with no change in the message.

    I would appreciate it if you could look into this and get back with me regarding any possible solutions to the situation. 

    You should find a screenshot from one of our forms while showing the error message attached to this support request and, while I have included the URL for that particular form, this appears to be universal through all of the forms I have hosted with JotForm.

    Page URL:
    https://secure.jotformpro.com/form/42464047999974

    Screenshot
    certificate error Reports JotForm problem message
  • Profile Image
    JotForm Support

    Answered by david on September 09, 2014 at 06:59 PM

    Hi,

    I checked your form and I am able to reproduce the SSL issue.  Usually this happens when insecure content is loaded to a secure page but in this case I do not believe that is the issue.  When I ran a test on your page all the elements do load securely however it appears there is a problem with one of our certificates.  

    I have submitted a bug ticket to our developers to what may be causing this and we will update you as soon as we have any further information.  We are very sorry for the inconvenience and hope to have this remedied soon.

     

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    Chief Technology Officer

    Answered by eee on September 10, 2014 at 10:54 AM

    Hey @jhegyi,

    Problem is fixed,

    Kindest Regards,

    - Ertugrul.