What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why does my clone of a form work (but the original doesn't)?Asked by OAF_Jobs on September 09, 2014 at 05:50 PM
After having issues submitting the original form (see below, "Why is my form getting stuck after hitting the "Submit" button?"), I created an exact clone of the form. I was able to submit it with no problems and received a confirmation email. What do I need to change in the original form to make it go through?
I was able to see this issue on your form http://www.myjotform.com/form/40471746260553
The submit button was stuck to "Please wait.." after I test submitted the form.
It seems the problem was being caused by the NoScript widget on the form.
Please try removing the widget on the form
and then, update also the Custom Thank You message by saving it again.
Please try the suggested process. Inform us if issue remains even after doing this already.