Why does my clone of a form work (but the original doesn't)?

  • OAF_Jobs
    Asked on September 9, 2014 at 5:50 PM

    After having issues submitting the original form (see below, "Why is my form getting stuck after hitting the "Submit" button?"), I created an exact clone of the form. I was able to submit it with no problems and received a confirmation email. What do I need to change in the original form to make it go through? 

  • jonathan
    Replied on September 9, 2014 at 8:41 PM

    Hi,

    I was able to see this issue on your form http://www.myjotform.com/form/40471746260553

    The submit button was stuck to "Please wait.." after I test submitted the form.

    Why does my clone of a form work (but the original doesnt)? Image 1 Screenshot 40

     

     It seems the problem was being caused by the NoScript widget on the form.

    Please try removing the widget on the form

    Why does my clone of a form work (but the original doesnt)? Image 2 Screenshot 51

     

    and then, update also the Custom Thank You  message by saving it again.

    Why does my clone of a form work (but the original doesnt)? Image 3 Screenshot 62

     

    Please try the suggested process. Inform us if issue remains even after doing this already.

    Thanks.