Why does my clone of a form work (but the original doesn't)?

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    Asked on September 09, 2014 at 05:50 PM

    After having issues submitting the original form (see below, "Why is my form getting stuck after hitting the "Submit" button?"), I created an exact clone of the form. I was able to submit it with no problems and received a confirmation email. What do I need to change in the original form to make it go through? 

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    Answered on September 09, 2014 at 08:41 PM


    I was able to see this issue on your form http://www.myjotform.com/form/40471746260553

    The submit button was stuck to "Please wait.." after I test submitted the form.


     It seems the problem was being caused by the NoScript widget on the form.

    Please try removing the widget on the form


    and then, update also the Custom Thank You  message by saving it again.


    Please try the suggested process. Inform us if issue remains even after doing this already.