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    How to get my information, I have 2 forms about 2 months ago and I can see 56 submission but i cant dowload

    Asked by DanielAlv on September 09, 2014 at 10:34 PM
    and 2 months
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    JotForm Support

    Answered by ashwin_d on September 10, 2014 at 03:56 AM

    Hello DanielAlv,

    When you say you cannot download the submissions, do you mean to say that you get some error message when you try to download the submissions?

    I did check your account and did not find any issue with that. You should be able to download submissions of both of your form. 

    Have you checked our guide already on how to download your submission records? Please check the following guide: http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel 

    Do get back to us if you have any trouble and we will download the submissions and send it to you.

    Thank you!