What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
When you say you cannot download the submissions, do you mean to say that you get some error message when you try to download the submissions?
I did check your account and did not find any issue with that. You should be able to download submissions of both of your form.
Have you checked our guide already on how to download your submission records? Please check the following guide: http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel
Do get back to us if you have any trouble and we will download the submissions and send it to you.