What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I receive twp email notifications for every submission I receive.

    Asked by bradhaven on September 09, 2014 at 11:11 PM



    First of all....thank you for your forms!  They are wonderful!  Just what I needed.  My question is I get two email notifications with each form that is fill out.  What did I do wrong?


    Thanks so much!  Brad

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    JotForm Support

    Answered by ashwin_d on September 10, 2014 at 04:06 AM

    Hello Brad,

    Upon checking your form, I found that you have added to notification email alert. That is the reason why you are receiving two submission emails for every submission. Please check the screenshot below:

    I would suggest you to remove one of the email alert and that should solve your problem. The following guide should help you:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by bradhaven on September 11, 2014 at 05:15 AM
    thank you very much for the fast service!