What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgraded my membership, but it is still showing as FREE, but with a billing date a month out. Does it take time to update?

    Asked by stladman on September 08, 2011 at 09:21 AM
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    Answered by allanftd on September 08, 2011 at 01:45 PM

    Hi stladman,

    Right now I can see that your account is already upgraded to a Premium plan. Kindly log out of JotForm and log back in and see if the upgraded plan now appears in your account. Let us know if you need further assistance.

    Thank you and enjoy using JotForm!

    JOTFORM SUPPORT