What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form stopped sending notification per conditions

    Asked by CAGSStudentSuccess on September 10, 2014 at 11:49 AM

    The form was sending to the email addresses as conditioned and I don't know why it stopped. I have redone the conditions, just in case, and it still does not send. I can see all the forms are being held up within JotForms.


    Lisa W.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on September 10, 2014 at 01:01 PM


    I checked your notifications and it seems you have two conditionally sent emails but only one notification set up.

    You would need a separate email notification for each conditionally sent email.  Currently the only email address setup is "CAGSStudentServices@ccu.edu" which does not match up with any of your conditions.  You cannot send a single notification to a multiple email address using multiple actions. In other words, you have to create each notification for each of the email address you're sending the form submissions. To clarify,


    (Condition1) Send Notification 1  to  email1@domain.com

    (Condition2) Send Notification 2 to email2@domain.com

    Visual guide:

    Let us know if you have any further questions and we will be happy to help.