What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Passage Test widget cutting off bottom part of the text

    Asked by univofusana on September 10, 2014 at 12:46 PM

    My Form Called 21 star diamond director is glitching out on my page. It is cutting off the bottom part of each question with passage test so that you can only see the top of the letters and not the blank spot to answer. Is there any way I could fix this? 

    Page URL:
    https://secure.jotformpro.com/form/42185725460960

    Screenshot
    My Forms and top
  • Profile Image
    JotForm Support

    Answered by Kiran on September 10, 2014 at 02:23 PM

    I'm checking on the issue. Please allow us some time to work on this and get back to you with relevant information. Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 10, 2014 at 05:12 PM

    Thank you for being patient. I was able to reproduce the issue at my end. This is due to the height of the widget passage test. To adjust the height for the fields that are cutting off. please inject the following CSS code to the form.

    #customFieldFrame_3, 

    #customFieldFrame_9,

    #customFieldFrame_11  {

    height: 200px !important;

    }

    Hope this information helps. Please get back to us if you need further assistance.

  • Profile Image

    Answered by univofusana on September 11, 2014 at 01:53 PM

    Excellent, thank you for your assistance. Where can I find the custom Id's for each field for example #customFieldFrame_3 so that I can apply this fix in the future if I encounter it? 

  • Profile Image
    JotForm Support

    Answered by Kiran on September 11, 2014 at 03:24 PM

    Since this is the widget that loads on iframe, we can get the ID only from the source code of the form which is little difficult and needs basic knowledge of html. 

    You may also get this by using the browser inspect element feature. Right-click on the widget in normal form view and click on Inspect Element that displays the source code in the bottom section of the browser.

    If you find any difficulty in getting this ID, you can always get back to us. We'll look into the issue for you and provide necessary assistance. I've also forwarded the issue to our next level support for a solution. If there is any update on the issue, you'll also be notified through this thread.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 11, 2014 at 03:26 PM

    Since this is the widget that loads on iframe, we can get the ID only from the source code of the form which is little difficult and needs basic knowledge of html. 

    You may also get this by using the browser inspect element feature. Right-click on the widget in normal form view and click on Inspect Element that displays the source code in the bottom section of the browser.

    If you find any difficulty in getting this ID, you can always get back to us. We'll look into the issue for you and provide necessary assistance. I've also forwarded the issue to our next level support for a solution. If there is any update on the issue, you'll also be notified through this thread.

  • Profile Image
    JotForm Support

    Answered by TitusN on December 02, 2014 at 02:06 AM

    Hello, 

    Sorry for the inconvenience this caused you. 

    The widget is now fixed - you should be able to see all the widget text without further modification. 

    Kindly check and let us know if you are still experiencing any challenges. 

    Cheers!