What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Dynamic Dropdown Widget dropdown does not show up in IE

    Asked by markashton on September 10, 2014 at 01:25 PM
    I tried the idea of using two dynamic dropdowns ... to half the size of the list. Makes sense.

    But oh dear ... my client has Internet Explorer ... and it doesn't work on that browser ... even with half the list

    Try this in Internet explorer: http://form.jotformpro.com/form/42525134781958

    That's half the list length. Doesn't even show the dropdown does it?

  • Profile Image
    JotForm Support

    Answered by david on September 10, 2014 at 01:29 PM

    I addressed this questions in the previous thread and I was able to replicate the issue of the drop down not showing up at all in IE.  Added this issue to be looked at by our team as well.

  • Profile Image

    Answered by markashton on September 12, 2014 at 06:33 AM

    Hi,

    Any movement on this?

    Are other users perhaps trying it out ... unknowingly releasing their jotform into the wild not knowing that the major browser won't render it at all.

    Thanks Mark

  • Profile Image

    Answered by jedcadorna on September 12, 2014 at 09:17 AM

    No updates yet but I can see that this ticket is already assigned. I'm just not sure when this will get fixed. The assigned dev will update you here once this is fixed.

  • Profile Image
    JotForm Support

    Answered by TitusN on September 18, 2014 at 07:05 AM

    Hello Mark, 

    We've updated the widget for IE compatibility. 

    Thank you for your patience - let us know if you have any related difficulties. 

    Cheers

  • Profile Image

    Answered by marcomm on October 23, 2014 at 05:59 PM

    Titus,

     

    I am trying to use Dynamic Dropdown Widget and running into the same issue.  simply not showing up in IE.

    http://form.jotformpro.com/form/42884300671959?

    This is a really important feature to me.  Is there something I am doing wrong?

     
  • Profile Image

    Answered by marcomm on October 23, 2014 at 06:45 PM

    To expand on my issue.  It looks like this error is happening when the widget is hidden using conditions and then revealed.

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 23, 2014 at 07:59 PM

    @marcomm, your issue will be addressed on this thread.

  • Profile Image

    Answered by markashton on October 24, 2014 at 05:19 AM

    @TitusN

    There is no IE compatability - I've just tested this in my IE browser: http://form.jotformpro.com/form/42525134781958

    @BDAVID

    This 'creating a new thread thing' for the same topic is ridiculous and benefits no one.
    It means that I'm isolated from the issue now and will not know about a resolution.

    The issue is identical. If you have a counter argument to this I suggest you revisit it from a customer perspective ....

    ... I'll be non-the-wiser to the solution

    .... @marcomm loses all the historical audit and wisdom to wheel-spin through.

    retain the inegrity of the problem in the same thread so we can all have an easy time.

    Jeeez ;-/

  • Profile Image
    JotForm Support

    Answered by TitusN on October 24, 2014 at 05:43 AM

    Hello Mark, 

    About reporting Separate Issues

    We do consolidate related issues on our end - similar issues are reproduced and added to the same improvement process that fixes the bug/malfunction (should the similarity determine that they can be resolved in the same improvement process).

    Reporting issues separately helps us determine severity of an issue - so its imperative that each issue is treated separately - regardless of similarity. 

    Also - From a quality point of view - similarity does not always mean the causation and environmental factors are the same - so bundling issues due to apparent similarity would be poor practice - and would infer that we do not take your report seriously. 

    About IE compatibility

    I admit that we've not been vigilant in the past to test for browser compatibility with widgets- and while we find a lot of difficulty meeting old browser constraints with each new update (finding alternative script functions that work with old IE browsers) - No updates are released without successful testing on all browsers and on all OS environments (IE 8 upwards, Safari 6 Upwards, Current stable Chrome and Firefox Releases). 

    I apologize that our last update did not resolve the  IE issue - we will update you when the issue is conclusively fixed. 

    Your honest feedback is always appreciated Mark. 

    Thanks

  • Profile Image
    JotForm Support

    Answered by TitusN on December 17, 2014 at 12:49 AM

    Hello Mark, 

    We have updated the widget to work with IE 8 - 

    Please try it out and share your experience with us: 

    http://form.jotformpro.com/form/42525134781958

    Cheers!