Unable to receive auto-responder email

  • djmoreno86
    Asked on September 10, 2014 at 3:17 PM

    I keep trying to send a response email with a photo in it but cannot get the autoresponse to send out the email. Any suggestions??

    I have tried to test and receive it when i enter one of my emails.  I receive notification that the form was filled out but i never receive the email with the photo in it.

    any suggestions?

    thanks

     

  • Welvin Support Team Lead
    Replied on September 10, 2014 at 5:09 PM

    Hi,

    I was able to receive your autoresponder after submitting to your form. Here's a screenshot:

    Unable to receive auto responder email Image 1 Screenshot 30

     

    Please try to check your spam folder. Since you are using a custom address, it's possible that the email have filtered as spam. 

    Also, I would advise to format your autoresponder using the existing editor instead of pasting content from other source. I noticed your source codes are using MS word codes.

    Unable to receive auto responder email Image 2 Screenshot 41

    Thank you!