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    Unable to receive auto-responder email

    Asked by djmoreno86 on September 10, 2014 at 03:17 PM

    I keep trying to send a response email with a photo in it but cannot get the autoresponse to send out the email. Any suggestions??

    I have tried to test and receive it when i enter one of my emails.  I receive notification that the form was filled out but i never receive the email with the photo in it.

    any suggestions?



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    JotForm Support

    Answered by Welvin on September 10, 2014 at 05:09 PM


    I was able to receive your autoresponder after submitting to your form. Here's a screenshot:


    Please try to check your spam folder. Since you are using a custom address, it's possible that the email have filtered as spam. 

    Also, I would advise to format your autoresponder using the existing editor instead of pasting content from other source. I noticed your source codes are using MS word codes.

    Thank you!