Form not sending emails with smtp setup

  • Profile Image
    Asked on September 11, 2014 at 05:53 AM


    One of my forms is not sending emails, when I have the smtp details setup on the email address.  All my other form are working just fine with no problems with the same setup.

    Could you please take a look.  formID=42532010609948


  • Profile Image
    Answered on September 11, 2014 at 10:31 AM

    I checked and our mail log shows that the emails are being sent. You may confirm it by checking Account > (2) History > (3) Email:

    Have you checked your spam folder? Maybe the emails are being blocked by your email provider. 

    Let us know if the problem persists.