What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not sending emails with smtp setup

    Asked by oxinst on September 11, 2014 at 05:53 AM


    One of my forms is not sending emails, when I have the smtp details setup on the email address.  All my other form are working just fine with no problems with the same setup.

    Could you please take a look.  formID=42532010609948


  • Profile Image

    Answered by Carina on September 11, 2014 at 10:31 AM

    I checked and our mail log shows that the emails are being sent. You may confirm it by checking Account > (2) History > (3) Email:

    Have you checked your spam folder? Maybe the emails are being blocked by your email provider. 

    Let us know if the problem persists.