How can I reduce the upload space?

  • Profile Image
    unikat
    Asked on September 11, 2014 at 09:37 AM

    Dear Jotform-Team,

    I created a contact form for our customers with Jotform. And we are really pleased with the result. However, our account shows that we are running out of upload space and we encountered the problem, that the form cannot be sent. We do not receive more than 100 submissions a month, so we do not want to upgrade to the Premium package. Is there a way to delete the uploaded pictures and thus minimize the data ?

    Thank you for your help in advance.

    Best,

    Isabel Hildebrandt

  • Profile Image
    david
    Answered on September 11, 2014 at 12:20 PM

    Hi,

    In order to free up space you need to delete the submissions associated with the uploads.  You can download a report in several ways to save a hard copy of the data before doing so:

    http://www.jotform.com/help/chapter-6-Reports

    Let us know if you have any further questions and we will be happy to help.