Square Integration: how to cancel user subscription

  • Redefined_Coffee
    Asked on August 16, 2022 at 3:51 PM

    How do I cancel a recurring form

    My Redefined Coffee League form had one entrant that canceled after a month. I deleted his submission within the form, and it doesn't list any active or archived submissions. However every month he now receives an invoice through Square for the amount. Square doesn't have any recurring payments or recurring invoices listed in my account, and I deleted his card information on Square so that he isn't charged. But I still need Jotform to stop the monthly invoice.

  • Sigit JotForm Support
    Replied on August 16, 2022 at 5:54 PM

    Hello Redefined_Coffee,


    Thank you for contacting Jotform Support. Please make sure that this has beendone within your Square dashboard. The steps on how to do so according to this guide:

    1. Go to Invoices from your online Square Dashboard.
    2. Click the ‘…’ on an active recurring invoice/donation. Recurring invoices will have a status marked Recurring and will follow an ID convention similar to 000001-R-0001.
    3. To edit the information on a single invoice, click Edit Recurring Invoice.
    4. To cancel it, click Cancel Recurring Invoice.

    In addition to you as merchant can also cancel the subscription from your Square dashboard. Merchant should go to Customer page and find related customer. After that, merchant should remove customer's card. This guide will show you how to do that. 

    Additionally, both merchants and customers can cancel subscriptions via email now. Jotform sends you and your customer an email about the recurring payment. In the email, there is a link to cancel the subscription. Click the link, and confirm the cancellation on the next screen. Example as shown in the screenshot below:

    1658419077 62d9778574137  Screenshot 10

    last but not least, please make sure that you're login to the correct Square account that is integrate with the form.

    Give it a try and let us know if you need any help.