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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Entry number on submission does not match up with total submissions shown

    Asked by Threads13 on September 11, 2014 at 10:19 AM

    THe entry number that shows on the submission page does not match the total number of submissions on the log in page. Is there a way to fix this so we have a more accurate record of the submissions?

     

    Thank you.

     

    Carol Brandl

    needtosew@gmail.com

    Threads13-username

    Page URL:
    http://www.jotform.com/submissions/30837468530155

    Submissions shown
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    JotForm Support

    Answered by Kiran on September 11, 2014 at 12:37 PM

    I understand that the number displayed on login page is not matching with the submission count.

    As I checked your account, I see that the submission count i.e., 43 is accurate and matching with the number of submissions. If you mean about the number 15, they indicate new or unread submissions.

    Hope this information helps. Please get back to us if you need further assistance. We are happy to assist you.

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    Answered by Threads13 on September 11, 2014 at 01:11 PM
    The part that is not correct is the entry numbers on the actual
    submissions. On the individual submissions, the entry number is up over 300
    which is misleading to individual entering the quilts.
    Thank you.
    Carol Brandl
    Sent from my iPhone
    On Sep 11, 2014, at 11:37 AM, "JotForm Support Forum" <
    noreply@jotform.com> wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * Kiran *
    I understand that the number displayed on login page is not matching with
    the submission count.
    As I checked your account, I see that the submission count i.e., 43 is
    accurate and matching with the number of submissions. If you mean about the
    number 15, they indicate new or unread submissions.
    Hope this information helps. Please get back to us if you need further
    assistance. We are happy to assist you.
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    JotForm Support

    Answered by david on September 11, 2014 at 02:51 PM

    Hi,

    The number you are referring to is a unique ID number that was added to your form.  The field is your entry number field at the bottom and the current index can be change by highlighting the field in the form build.  After that click on the gear icon to bring up the settings.  From there you will see an option to change the current index.  Adjust this to whatever best suits your needs.

    If this is not what you were looking for, let us know and we will be happy to see what else we can find.