Collaborators can't view Approval Status Updates

  • Profile Image
    ckemmann_pwi
    Asked on August 16, 2022 at 04:33 PM

    When I click view on submissions in my form's table, and then scroll down to view status updates on the approval workflow, I can see everything related to that submission (See below images).

    Table Listing:

    1660680903_62fbfac7a09f9_

    Submission Details:

    1660681107_62fbfb93241ae_

    However, when a collaborator attempts to view the same submission, the approval workflow status updates disappear if final approval is received.

    Is this a paywall where I can only see that if I have an enterprise tier? I've tried with two separate collaborator sign-ins and have the same problem.

  • Profile Image
    Afzal
    Answered on August 16, 2022 at 07:41 PM

    Hi Chris,

    Kindly allow me a few moments to look into this and I'll get back to you with an update. 

    We appreciate your patience.

  • Profile Image
    Afzal
    Answered on August 16, 2022 at 08:07 PM

    Thank you for your patience, Chris. I checked Kemmann's account and I can see that the approval flow process is visible to the user:

    1660693567_62fc2c3faf074_

    However, I was not able to check Reanna's account as I was not able to locate it. Please note that you can check the approval workflow details on the Form Inbox page.

    Can you please try adding the collaborators from the Inbox and let us know if the issue persists?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Profile Image
    ckemmann_pwi
    Answered on August 17, 2022 at 08:38 AM

    Hi Afzal,

    I tried adding the collaborators from the Inbox, and while I can see the approval workflow there, I still cannot see it on the table.

    I tried to refresh my browser's cache and reload the page while viewing as ckemmann, and was not able to see the workflow on either Firefox or Chrome. See below.

    Firefox:

    1660739771_62fce0bb866bd_Approval Test F

    Chrome:

    1660739771_62fce0bb4fb05_Approval Test C

    When I view the table as the owner, I can see the workflow just fine, see below.

    1660739839_62fce0ff6b43d_Approval Test F

    I'm not sure why I cannot see the workflow as ckemmann, but you can. Again, adding collaborators to the inbox did not solve the issue with not being able to see workflows on the table.

  • Profile Image
    Ravi
    Answered on August 17, 2022 at 08:48 AM

    Hello Chris.

    Thanks for getting back to us. I’m sorry you're having difficulties with this. I have cleared your Jotform Account cache, which resolves the temporary glitches from the account. Can you please logout from your account and log back in and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.


  • Profile Image
    ckemmann_pwi
    Answered on August 17, 2022 at 08:51 AM

    Hi Ravi,

    I just tried it again, and unfortunately the same thing happened, I am not able to see the workflows...

    Chris

  • Profile Image
    Carlo
    Answered on August 17, 2022 at 09:00 AM

    Hello Chris,

    Thanks for your explanation and screenshots. That helped me understand what’s happening. I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • Profile Image
    ckemmann_pwi
    Answered on August 17, 2022 at 02:18 PM

    Thanks for the update Carlo!

    Question though. I need to be able to demo this feature by Friday, would upgrading to the Enterprise tier give me this access for all users in that subscription?

  • Profile Image
    Danilo
    Answered on August 17, 2022 at 03:37 PM

    Hi Chris,

    Thanks for getting back to us. After doing some test, it seems this issue is bug. I created a ticket and escalated this to our Developer team. Once we hear back from you, we'll be able to move forward with a solution.

    By the way I found a workaround while testing, you can invite to the inbox instead, then the approval information is visible for the invited user, check on the screenshot below:

    1660764749_62fd424d37e87_Give it a try and reach out again if you have any other questions.