What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription

    Asked by LuthorCommerce on September 11, 2014 at 10:56 AM
      I would like to ask if the payment could possibly be converted to credit the account, and use only when the bug is fixed. 
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    JotForm Support Manager

    Answered by Jeanette on September 11, 2014 at 12:52 PM

    I've canceled and refunded the charge. Once this bug is fixed then you can re-upgrade.