What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal Error: We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller.

    Asked by ronberry on September 11, 2014 at 01:27 PM

    Trying to set a new form and test it. Completed the form and submitted it to paypal.

    Error message saying unable to process transaction, refer to seller.

    How do I get into the set up details to check things out.

    I have previously used this paypal acct with jotform

    I have checked to see if the acct is current and would appear OK

    any ideas

    Ron Berry

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 11, 2014 at 03:29 PM

    Thank you for contacting us.

    It appears that your PayPal account is not properly specified on the PayPal Payment Tool. Please open your form in edit mode, and add the PayPal account to the Payment Tool.

    Please give it a try and let us know if you need any further assistance.

  • Profile Image

    Answered by ronberry on September 12, 2014 at 05:31 AM
    Thanks Mike its fixed, easy when you know how!

    Rtn. Ron Berry