Cancel Account

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    jessel
    Asked on September 11, 2014 at 05:27 PM

    Hi,

     

    I cancelled my account (changed to free) a month ago, but just was billed $9.95 and seem to be back to premium. Can you advise and issue a credit?

     

    Thanks,

    Jesse

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    Welvin
    Answered on September 11, 2014 at 07:12 PM

    Hi Jesse,

    We have completely cancelled your subscription and issue a refund for the latest payment you've made. Expect the refund returned to your account within 4-10 business days.

    Thank you for using Jotform!