What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel Account

    Asked by jessel on September 11, 2014 at 05:27 PM



    I cancelled my account (changed to free) a month ago, but just was billed $9.95 and seem to be back to premium. Can you advise and issue a credit?




  • Profile Image
    JotForm Support

    Answered by Welvin on September 11, 2014 at 07:12 PM

    Hi Jesse,

    We have completely cancelled your subscription and issue a refund for the latest payment you've made. Expect the refund returned to your account within 4-10 business days.

    Thank you for using Jotform!