What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How is submission data secured on your servers?

    Asked by russ751 on September 11, 2014 at 10:02 PM

    I am an attorney and would like to use JotForm forms for clients to submit information to me.  This confidential client information must be stored securely.  Can you please tell me how my client submitted data will be secured on your servers?  I will use your secure SSL encryption option on my forms so I am not concerned about security in the submission process.  I am only concerned about the security of my data as it resides on your servers. 

    Thank you.



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    JotForm Support

    Answered by ashwin_d on September 12, 2014 at 01:04 AM

    Hello russ751,

    Please be noted that we have a cluster of servers and being monitored constantly for any external threats. Once submission data reaches our server it is secured and is accessible only with valid credentials. Apart from your, no one else will have access to it unless you share with someone. 

    If you use the SSL version of your form, it will also ensure that the data transmission to our server is encrypted and secured.

    You can also integrate your form with google spreadsheet which will copy your submission data to your own google account. There are other integration also available like gDrive, dropbox etc.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!