What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    if i make my question private, do i still get great support?

    Asked by snaplash on September 11, 2014 at 10:42 PM

    jotform is an integral part to my business model.

     

    if I post a question and mark it private, will i still get the same amazing support as it will not be public and jotform support is the forum?

     

    is there a place that i can pay for premium support at all?

     

    I am guilty of searching for a form 'inspiration' but unfortunately or fortunately :-) i could find any. i even used nerdydata to seach souce code of jotform/form/xxxx.

     

    now i am getting close to my goal of the way it looks by simply scouring the forums, however if i could pay for a helper, i would for a premium.

     

    maybe this may be new revenue source for you guys?

     

    anyways,

     

    thank you for all your help

    JotForm source POST JotForm Support
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    JotForm Support

    Answered by ashwin_d on September 12, 2014 at 02:45 AM

    Hello snaplash,

    if I post a question and mark it private, will i still get the same amazing support as it will not be public and jotform support is the forum?

    Yes sure. Making a thread private have no impact on the support response. Making it private just ensures that only you and support staff have access to that thread, any other users will not be able to view that thread.

    is there a place that i can pay for premium support at all?

    We do not provide premium support currently. We always try to answer all support question in the same sequence as we receive them.

    I am guilty of searching for a form 'inspiration' but unfortunately or fortunately :-) i could find any. i even used nerdydata to seach souce code of jotform/form/xxxx.

    I am not sure if I have understood your question correctly. Do you want to see the source code of your form? The following guide should help you download the full source code of your form:  http://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form 

    I would suggest you to please explain your requirement a bit more in detail and we will surely help you.

    Thank you!