What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having Problems Integrating Paypal account with Jotform

    Asked by bronxman721 on September 12, 2014 at 12:43 AM

    I have builit an form that when a user fills it out it goes to paypal and allow the user to input the paypal information.  The problem is when the whole tranasaction is completed there is no form information in Jot form nor does a reply email sent to the user or an notification email sent to me.

     

     

    Page URL:
    https://secure.jotformpro.com/form/22995740286970

    JotForm paypal account problem email reply email
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    JotForm Support

    Answered by jonathan on September 12, 2014 at 07:11 AM

    Hi,

    Please check this user guide http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    and http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    It is possible that there were just no completed payment transaction in your form http://www.jotformpro.com/form/22995740286970

    Take note also that payment is NOT *Required in your form

     

    You can also setup the payment form to send email even if there is no completed payment transaction upon submission.

    Check this user guide http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Inform us if you need further assistance.

    Thanks!