- bronxman721Asked on September 12, 2014 at 12:43 AM
I have builit an form that when a user fills it out it goes to paypal and allow the user to input the paypal information. The problem is when the whole tranasaction is completed there is no form information in Jot form nor does a reply email sent to the user or an notification email sent to me.
- JotForm SupportjonathanAnswered on September 12, 2014 at 07:11 AM
Please check this user guide http://www.jotform.com/help/135-How-to-View-Incomplete-Payments
It is possible that there were just no completed payment transaction in your form http://www.jotformpro.com/form/22995740286970
Take note also that payment is NOT *Required in your form
You can also setup the payment form to send email even if there is no completed payment transaction upon submission.
Check this user guide http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail
Inform us if you need further assistance.