Form Quota Met

  • Profile Image
    Ashley Tipton
    Asked on September 12, 2014 at 11:35 AM

    Hi, I've received 20 entries to my form I created (FREE account) and now people are getting a notification: "Form over quota."

    I checked and it looks like I should receive 100 entries a month before getting "cut off."

    Can you please assist? 

    Thank you,

    Ashley

  • Profile Image
    david
    Answered on September 12, 2014 at 01:43 PM

    Hi,

    I checked your account and our records show you only have 3 submissions this month out of a possible 100.   There is no pending downgrade shown either.  Your form should be readily available.

    If your users are still having trouble using your forms, let us know and we will be happy to look into this further.  However, it looks like you are well withing your account limits