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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my facebook integrated form just changed?

    Asked by upillar on September 08, 2011 at 05:27 PM

    I have a form integrated into a facebook tab, and I'm using the feature where they can click login with facebook and it automatically grabs there info. And when you click on it, it doesn't nothing. It is now showing like this screenshot in the link below -


    Or preview here http://www.facebook.com/upillar?sk=app_178574428880767

    Page URL:

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    Answered by upillar on September 08, 2011 at 07:01 PM


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    Answered by allanftd on September 09, 2011 at 03:20 AM

    Hi upillar,

    You will need to double check your JotForm-FB app once again in. The settings should be similar to the one below, paying special attention to the Site URL and Site Domain:

    It will also be a good idea to create a new FB app altogether as detailed in this tutorial:


    Please update us with your findings so that we can assist you if needed. Thank you and enjoy using JotForm FIT Forms!


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    Answered by upillar on September 09, 2011 at 12:18 PM

    This issue doesn't really make that much sense. I checked my domain, which was correct in the first place. And the FIT Form has been working for about 3 weeks now. I'd rather not create a new FB app because then I have to change the HTML in my other tabs so that my navigation works. Why all of a sudden did it just stop working and give me the weird mini images of facebook instead of faces.

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    Answered by gplusireland on September 09, 2011 at 12:25 PM

    Im having the same issue

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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 02:41 PM

    Hi all,

    I have already submitted a report ticket for this issue. The said ticket is attached to this specific thread - http://www.jotform.com/answers/42867-Issues-with-Facebook-intergration#3. You will hear from our developers via that thread.

    Thank you for your patience and understanding.