What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for premium membership

    Asked by RITGEN on September 12, 2014 at 10:11 PM



    I paid for premium membership and my account is labeled as a free account... HELP 

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    JotForm Support

    Answered by ashwin_d on September 13, 2014 at 04:36 AM

    Hello RITGEN,

    I was able to trace your premium bi-yearly subscription payment.

    I have taken care of your account issue and upgraded it manually. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!