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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What do the pending transactions mean?

    Asked by mountaintoppizza on September 13, 2014 at 02:17 PM

    We are using the PayPal tool on our form and there is a tab for "Incomplete Payments". When a transaction is incomplete does it mean that the customer has paid and PayPal is still processing the transaction? When I manually complete the incomplete payments, what does that mean? 

     

     

    Page URL:
    http://www.jotform.com/submissions/42464120327951

    pending incomplete payments tool transaction
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    JotForm Support

    Answered by jonathan on September 13, 2014 at 06:16 PM

    Hi,

    The incomplete payments could also be an abandoned/cancelled payment submission. Mostly, the users must have not proceeded to complete the payment process when in Paypal sceen.

    I suggest review this user guides to understand more.

    1. http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    2. http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please inform us if you need more assistance.

    Thanks!