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    What do the pending transactions mean?

    Asked by mountaintoppizza on September 13, 2014 at 02:17 PM

    We are using the PayPal tool on our form and there is a tab for "Incomplete Payments". When a transaction is incomplete does it mean that the customer has paid and PayPal is still processing the transaction? When I manually complete the incomplete payments, what does that mean? 



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    JotForm Support

    Answered by jonathan on September 13, 2014 at 06:16 PM


    The incomplete payments could also be an abandoned/cancelled payment submission. Mostly, the users must have not proceeded to complete the payment process when in Paypal sceen.

    I suggest review this user guides to understand more.

    1. http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    2. http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please inform us if you need more assistance.