What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Only Forwarding To One Listed Recipient / Second Request

    Asked by RATEX on September 13, 2014 at 03:59 PM

    Hello,

    In our notifications there are two recipient emails listed but submitted forms

    are being delivered to the first email only. Assistants with this problem will be

    appreciated.

    ALSO: Please find a shorter form that has the same problem.

    Thank you in advance for your help, Sandy

    Page URL:
    http://ratexcredit.com/Sign/signuplegalsA.htm

    recipient Emails problem find
  • Profile Image
    JotForm Support

    Answered by jonathan on September 13, 2014 at 07:47 PM

    Hi Sandy,

    Can you tell us what were the email addresses used to received the notification email?

    You can use multiple recipient emails by separating them with comma(,) sign.

    Check this user guide http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    You can now also check your submissions E-mail History log within your account.

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    and there is a bounced email, you can removed it follow this user guide

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

     

    Hope this help. Inform us if there are still issue.

    Thanks!